Interswitch Emerges First Ever West African Business To Achieve CMMI Level 3 Appraisal


Interswitch, Africa’s leading integrated payment processing and transaction switching company has been appraised at Maturity Level 3 on the CMMI Institute’s Capability Maturity Model Integration (CMMI) framework.


The appraisal validates the high level of importance Interswitch places on the quality of its service delivery, having instituted well defined processes which are continuously implemented and institutionalized using various tools and methods in line with global best practices.

The benefits of the level 3-maturity appraisal to the Interswitch customer are a guaranteed high quality service, a more robust risk management system, and enhanced product performance.


This appraisal was performed by Nihilent India, one of the recognized CMMI Institute partners. CMMI is a process improvement framework that provides organizations with the essential elements of effective processes that improve performance.


Speaking about the significance of the CMMI appraisal, Mitchell Elegbe, Group Managing Director, Interswitch, said,


“We are delighted to have achieved the CMMI level 3 rating, the first business in West Africa to achieve Maturity level 3.  The appraisal demonstrates the commitment of Interswitch to maintaining and improving its operational excellence across the business in line with international best practices. Standardized and efficient processes in the development and delivery of our products and solutions are crucial not only for the performance of our business, but also for the services we provide our customers. Implementing a framework such as this is in line with our long term strategy and will contribute towards the continued growth of the business.”


Kiran Chaudhari, AVP and CMMI Lead Appraiser at Nihilent acknowledged,


“Interswitch is one the best examples of implementing agile methodology along with CMMI best practices. The company has invested effort and tools in institutionalizing the Maturity Level 3 practices.”


Shohel Noor, General Manager Nihilent West Africa emphasized on the fact that adoption of CMMI by leaders like Interswitch will increase overall adoption of CMMI by the ICT sector in Nigeria leading to the overall growth of this sector.


Interswitch provides bespoke e-payment solutions that are used by businesses and governments across Africa. Its solutions improve operational efficiency and increase revenues and profitability. Interswitch products include revenue collection and funds disbursement solutions, online and mobile payment platforms, vertical industry solutions, ‘Verve’, Nigeria’s leading and highest circulation chip + PIN payment card and Quickteller, the leading payment portal in the country.


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